This plugin hasn’t been tested with the latest 3 major releases of WordPress. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress.



A beautifully simple way to get customer feedback.

Userback is a customer feedback solution that lets you collect and manage high-quality feedback from websites and applications using video and annotated screenshots.

Built for designers, developers, product managers and web agencies, Userback will save you time by managing feedback for all your projects in one place.

Get instantly notified when new feedback is created and streamline your workflows by connecting Userback with project management looks like Jira, Slack, Basecamp and more.

And collaborate with your team by inviting them to contribute on your Userback projects. You can even invite your clients to see the feedback on their own projects!

* Get high-quality visual feedback with annotations
* Ditch huge email chains that are guaranteed to miss important details
* Save time by not having to chase clients to approve minor changes
* Manage all website feedback in the same place
* No more printed paper with red pen and scribble!

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  • Plugin Options
  • Feedback Widget
  • Annotate on live website
  • Collaborate on Feedback
  • Dashboard
  • Projects
  • Feedback Management


  1. Upload the plugin files to the /wp-content/plugins/plugin-name directory, or install the plugin through the WordPress plugins screen directly.
  2. Activate the plugin through the ‘Plugins’ screen in WordPress
  3. Use the Settings -> Userback screen to configure the plugin


What does Userback do?

Userback lets you collect feedback from your web projects with real-time screenshots and instant notifications.

Does Userback work in local development environments?

Yes, it absolutely does. Unlike most other visual feedback tools, Userback works in local development environments.

Can I customize the Userback widget?

Yes, the Userback widget can be fully customized directly in the app or via JavaScript API.

Can Userback be integrated with other platforms?

Yes, Userback integrates with a full range of third party platforms including: JIRA, HipChat, Slack, WordPress, Teamwork, and more.

Can I programmatically send additional data to Userback?

Yes, you can use Userback’s JavaScript API to easily send custom data along with each feedback.

Do I have to embed the widget code to be able to use Userback?

No, you can also install Userback’s browser extension which lets you collect feedback from any website.


November 23, 2023
The other reviews that aren’t 5-stars are fake. I love this software integration. Yeah, it costs money, but it’s better than ALL the rest!
March 21, 2022
Efficient communication on next level. It’s NOT free, but worth every cent !!
March 20, 2022
Too bad this company doesn’t present the fact that you are downloading a plugin that you have to register for a ‘free trial’ that expires. I kind of think that the plugin doesn’t belong in the repo right now because they don’t actually have a free version that I can find. I understand ‘upselling’ a plugin based on features but to be allowed to hawk a free trial for a pricey monthly price in the WordPress repo is ridiculous. Thanks but no thanks. Shady business practices….
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Contributors & Developers

“Userback” is open source software. The following people have contributed to this plugin.


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Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.



Added CSRF protection to plugin settings update


Minor CSS improvements


Ask for access token only


Added support for user roles


Added support for Multisite


Added options to select pages or blog posts only
Added options to show widget to logged in users only


Fixed a typo


Added ability to select Draft or Pending Review pages only


Office Release!